01 · Step C
Bring signing into the app.
- Problem
- Contracts were signed in an external tool and stored outside the app.
- Decision
- Read, sign or reject, draw the signature and see it confirmed, without leaving the app.
- Why
- Signing came up as a frustration in the survey (Pattern 01): people had to leave the app, wait for another tool to load, then download the contract separately.
- Trade-off
- The team had to build and maintain an in-app signing flow on a signing API, instead of using a ready-made signing tool.



































